1. Fulfillment Center & Dispatch Origin

All orders are prepared, quality-checked, and dispatched directly from our central Belgian operations hub:

2. Order Handling & Processing Timelines

We strive to process and package all incoming orders as quickly as possible:

• Standard Processing: Orders are processed within 1 to 2 business days following payment authorization.
• Cut-Off Times: Orders placed before 14:00 CET on business days begin processing the same day. Orders received after this window or during weekends/holidays will be processed on the next business day.
• Seasonal Peak Volumes: During spring planting seasons or major promotional periods, processing may take up to 3 business days. You will receive immediate email notification if any unexpected delays occur.

3. Delivery Destinations & Estimated Transit Times

We ship domestically across Belgium, throughout the European Union, and to selected international destinations:

4. Protective Packaging for Garden Accessories

To ensure your plant labels, branch fixing clips, and ties arrive in pristine condition without bending, crushing, or moisture damage, we utilize specialized protective packing methods:

• Plant Tags & Labels: Shielded in rigid, moisture-proof cardboard backing to eliminate bending or surface scuffing.
• Branch Fixing Clips: Packed in durable, puncture-resistant boxes to prevent plastic deformation under external shipping pressures.
• Plant Ties & Soft Straps: Bundled and sealed in eco-friendly poly sleeves to avoid tangling or spool unraveling during carrier transit.

5. Real-Time Tracking & Dispatch Confirmation

Transparency is a core commitment at MO-OI. Once your shipment leaves our facility in Hooglede, Belgium, you will automatically receive a confirmation email containing a unique tracking link:

• Tracking Activation: Tracking numbers usually activate within 24 hours of dispatch as carrier hubs scan the packages into their system.
• Monitoring Status: You can monitor your package’s journey at any time directly through the link provided in your shipping confirmation email or via your customer portal on ftrgjs-w0.myshopify.com.

6. Customs Duties, Import Taxes & International Regulations

For orders shipped outside the European Union, additional customs regulations and duties may apply:

• Duty & Tax Responsibilities: All import duties, VAT, customs clearance charges, and local carrier handling fees incurred in the destination country are the sole responsibility of the customer.
• Customs Inspections: Customs authorities may open and inspect packages for border control compliance. MO-OI is not responsible for transit delays resulting from international customs clearance procedures.

7. Incorrect Shipping Addresses & Address Corrections

Please double-check your shipping address during checkout before confirming your order:

• Modifications Prior to Dispatch: If you notice an error in your delivery address, contact us immediately at [email protected]. Address updates can only be made before parcel dispatch.
• Undeliverable / Returned Packages: If a parcel is returned to our Hooglede warehouse due to an incorrect address, recipient absence, or refusal to pay customs fees, a re-shipping fee will apply to resend the order. Original shipping costs are non-refundable.

8. Damaged or Lost Shipments

In the rare event that your package is lost or damaged in transit, MO-OI will assist you in resolving the issue swiftly: