Contact information

MO-OI

Official Contact Information & Support Guide
Document Ref: CTC-2026-GARDEN
Storefront: ftrgjs-w0.myshopify.com
At MO-OI, we are dedicated to helping growers, florists, and home gardeners organize and support their plants with ease. Whether you need assistance choosing weather-resistant plant tags, seeking advice on flexible branch fixing clips, or placing bulk orders for plant ties, our customer support team is here to assist you. Below you will find all the essential contact details, operating hours, and communication guidelines for reaching our team in Belgium.

1. Primary Business Details & Location

Our central operations and customer service management are based in Hooglede, Belgium. You can reach out directly via our official communication channels:

Operating Business & Headquarters

Store Name: MO-OI

Physical Address:

Bruggesteenweg 9

Hooglede 8830, Belgium

Customer Care & Online Store

Support Email: [email protected]

E-Commerce Website: ftrgjs-w0.myshopify.com

Service Language: English & Multilingual Digital Support

2. Customer Service Hours & Response Times

Our customer service team is committed to giving every inquiry prompt, personalized attention. We monitor messages regularly according to the schedule below:

Service Channel Operating Hours (CET / European Time) Target Response Time
Email Customer Support Monday – Friday: 09:00 – 18:00 CET Within 24 Business Hours
Weekend Inquiries Saturday – Sunday: Email Monitoring Only Within 24–48 Hours
Public Holidays (Belgium) Closed for Dispatch & Live Desk Next Business Day

3. Product-Specific Support Inquiry Pathways

To help us assist you as efficiently as possible, please reference the relevant product department when sending your email inquiry:

  • Plant Tags & Labels Department: Questions regarding material durability, UV resistance, weatherproof markers, sizing dimensions, or custom labeling requests.
  • Plant Ties & Straps Department: Guidance on tie thickness, adjustable tensioning, soft-coated protective wires, and trellising support accessories.
  • Branch Fixing Clips Department: Inquiries regarding stem clip sizes, reusable garden clips, clip weight capacity, and bulk package quantities.
  • Order & Shipping Support: Updates regarding current order tracking, shipping destinations, delivery address modifications, or return authorizations.
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4. What to Include in Your Inquiry

To ensure a fast and accurate resolution to your inquiry, we kindly ask that you include the following information when contacting our team at [email protected]:

  • Full Name & Contact Info: The name associated with your order or storefront account.
  • Shopify Order Reference Number: Found in your original order confirmation email (e.g., #1001).
  • Product Item Names: Specify whether your question pertains to plant labels, plant ties, or branch fixing clips.
  • Clear Photos or Video Clip: If reporting a damaged shipment, missing component, or defective item, attach clear pictures showing the item and packaging labels.

5. Frequently Asked Questions (Quick Contact FAQ)

Before sending an email, review these rapid answers to our most common customer inquiries:

Inquiry Topic Helpful Direct Guidance
Order Status Check Check your shipping confirmation email for your tracking link, or log in to your account at ftrgjs-w0.myshopify.com.
Address Changes Email us immediately. Addresses can only be updated prior to parcel handover to our shipping carriers in Belgium.
Bulk & Wholesale Orders We welcome commercial nurseries, greenhouses, and garden centers. Email us with product quantities for custom tier quotes.
Returns & Replacements Review our Return Policy or email customer care with your order number to obtain a Return Merchandise Authorization (RMA).

6. Commitment to Customer Satisfaction

At MO-OI, we view every gardener as a valued partner. Our goal is to provide reliable, high-quality garden accessories that help your plants thrive. If you ever experience a problem with an order, please give us the opportunity to make it right—our support team in Hooglede, Belgium, is committed to delivering prompt, fair, and courteous service.

Official Support Contact Card
Business Entity: MO-OI
Address: Bruggesteenweg 9, Hooglede 8830, Belgium
Email Contact: [email protected]
Online Storefront: ftrgjs-w0.myshopify.com